EXECUTIVE SUMMARY

iPay Holding is the digital innovation arm of the Inteltec Group. We accelerate the growth of best of breed solutions targeted towards the ICT, Mobile Money, E-commerce, Retail and Public Sectors in the region. There is also a division of iPay dedicated towards seeding and incubating in-house projects and majority-owned startup investments. We are a young and dynamic organization leading the development of Smart VAS, Mobile Money, Retail and Hospitality and Digital Innovation projects across the MENA region. As a business accelerator for both new business startups and distribution partnerships with international telecom service providers we drive the incubation, launch and operational execution of ventures across GCC and Africa.

RESPONSIBILITIES:

The Telesales Executive (FNL) at iPay will undertake the following responsibilities.

• Produce new sales by researching and analyzing potential prospects and sales options.
• Develop relationships with prospects and recommend solutions to improve using your products.
• New lead generates through canvassing, cold calling, partner relationships and Customer referrals.
• Meet sales targets, develop, implement, and maintain sales activities and plans.
• Build and maintain long-term relationships with current clients and their management teams by providing information, guidance, and support.
• Lead and coordinate contract negotiations for a successful close
• Prepare reports by analyzing and summarizing information.
• Mentor team members and teach improved processes in order to enhance staff accomplishments.
• Register calls and Opportunities on CRM
• Contacting potential or existing customers to inform them about a product or service.
• Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Providing information to customers.
• Monitoring sales performance.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keeping a record of calls and relevant details.

REQUIRED SKILLS:

• Bachelor’s Degree required.
• Proven experience as Tele sales representative or other sales/customer service role (Telecom Experience Only).
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g., CRM software) and Cisco telephone systems
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

PERSONAL SKILLS:

• Phone negotiation Skills.
• Customer Service focused.
• Team player.
• Flexible approach towards work.
• Self-motivated / Self-starter.
• Able to work in shifts.
• Problem solving / Analytical skills.
• Effective listening skills that deliver against customer needs.
• Strong communication skills written and verbal in one.